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Rightsizing versus client server with an outsourcing approach: a case study of a big public service organisationIng. Francesco Marinuzzi, Ph.D., C.I.M. Consultancy on Information systems and Methodologies, Rome Italy

Process Description and Training: The Two Sides of the SPI?, Janis Plume, Riga Information Technology Institute, Latvia 

Improving an Evolutionary Development Process – A Case Study, Erik Arisholm 
Univ. of Oslo, Norway, Jon Skandsen, Genera AS, Norway

Software Process Improvements in a Very Small Company, Ita Richardson, Kevin Ryan, 
University of Limerick, Ireland 

Software process improvement using CASE: lessons from the front-line, David Wastell 
University of Manchester, UK, Chris Williams & Mike Willetts, Salford City Council, Karlheinz Kautz, Norwegian Computing Centre, Oslo, Norway, Peter Kawalek 
Warwick Business School, UK, Tom McMaster, University of Salford, UK. 

The impact of a new software development methodology and how to afford the changing
resistance: the RESPECT experience, E. Cozzio, Federazione Trentina delle Cooperative, 
Trento, Italy, F. Calzolari, ITC-Irst, Trento, Italy 

Modelling Guidelines for Outsourcing Projects Christian Zwanzig ATB Institute for Applied Systems Technology Bremen GmbH, Bremen (Germany) 

Practical Implementation of a CleanBase Malgorzata Warne Ericsson Radio Systems , Sweden 

RAMSES - Rapid Application Development in Military Software Systems, Peter Gungaard Nielsen and Svend Skafte Bruhn Newtech A/S, Herlev Denmark

Software Quality Management and Software Process Improvement in Denmark, Karlheinz Kautz, Copenhagen Business School, Department of Informatics Karl.Kautz@cbs.dk, Faisal Ramzan faisal.ramzan@dk.arthurandersen.com


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Editors
ISCN LTD, ISCN GesmbH, Schieszstattgasse 4/24, 8010 Graz, and Coordination Office, Florence House, 1 Florence Villas, Bray, Ireland, office@iscn.at, office@iscn.com, office@iscn.ie, Editing Done: 19.7.2002