| Rightsizing versus client server with an outsourcing approach: a case study of a big public service organisationIng. Francesco Marinuzzi, Ph.D., C.I.M. Consultancy on Information systems and Methodologies, Rome Italy |
| Process Description and Training: The Two Sides of the SPI?, Janis Plume, Riga Information Technology Institute, Latvia |
| Improving an Evolutionary Development Process – A Case Study, Erik Arisholm Univ. of Oslo, Norway, Jon Skandsen, Genera AS, Norway |
| Software Process Improvements in a Very Small Company, Ita Richardson, Kevin Ryan, University of Limerick, Ireland |
| Software process improvement using CASE: lessons from the front-line, David Wastell University of Manchester, UK, Chris Williams & Mike Willetts, Salford City Council, Karlheinz Kautz, Norwegian Computing Centre, Oslo, Norway, Peter Kawalek Warwick Business School, UK, Tom McMaster, University of Salford, UK. |
| The impact of a new software development methodology and how to afford the changing resistance: the RESPECT experience, E. Cozzio, Federazione Trentina delle Cooperative, Trento, Italy, F. Calzolari, ITC-Irst, Trento, Italy |
| Modelling Guidelines for Outsourcing Projects Christian Zwanzig ATB Institute for Applied Systems Technology Bremen GmbH, Bremen (Germany) |
| Practical Implementation of a CleanBase Malgorzata Warne Ericsson Radio Systems , Sweden |
| RAMSES - Rapid Application Development in Military Software Systems, Peter Gungaard Nielsen and Svend Skafte Bruhn Newtech A/S, Herlev Denmark |
| Software Quality Management and Software Process Improvement in Denmark, Karlheinz Kautz, Copenhagen Business School, Department of Informatics Karl.Kautz@cbs.dk, Faisal Ramzan faisal.ramzan@dk.arthurandersen.com |