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Error Trending -Why and HowNiels Bruun Svendsen, B-K Medical A/S, Denmark 

Control your projects by improved planning, Henry Meutstege, Willem Bos, Centraal Beheer, Apeldoorn, The Netherlands 

SUPREME – a Statistical Approach to Support Project Estimation and Management, Rikke Sunde, Tor Vidvei, Event AS, Oslo, Norway 

Applying Gilb’s method of inspections into telecommunications software development, Dimitrios Stasinos, Georgios Tsoubelis, Vasilios Zioutopoulos, INTRACOM, S.A Peania, Attica, Greece 

Introducing professional project management in an SME, Carlo Giordani, Cortis Lentini s.p.a., Italy 

METRANET: An extranet for the improvement of the Outsourcing of Software Maintenance projects using Function Points Analysis, Miguel Angel Martínez, Isabel Fernández, Atos ODS S.A. Departamento Ingeniería y Servicios 

Software Metrics for Process Improvement Experiments, Terttu Orci, Royal Institute of Technology, Sweden

Experience from process improvement in a SME, Hans Jørgen Lied, M.Sc., Telenor Geomatikk AS, Trondheim, Norway, Tor Stålhane, Ph.D, SINTEF, Trondheim, Norway 

Data Driven Improvement for SMEsTor Stålhane, Ph.D., Kari Juul Wedde, MSc, Tore Dybå, MSc. SINTEF, Trondheim, Norway 

Using Defect Analysis to Initiate the Improvement Process Otto Vinter Brüel & Kjær, Denmark ovinter@bk.dk  

Software Metrics Applications in a European PerspectiveTerttu Orci SISU Royal Institute of Technology Stockholm University Stockholm, Sweden 

Introduction of Metrics in Civil Engineering Software DevelopmentESSI PIE No. 27272 - ICENSOM Dr. A. Tsipianitis TEGEA SA, Athens, Greece 

SIMMER: Software and Systems Integration Modelling Metrics and Risks (Getting to Level 4)Brian Chatters ICL, Manchester, UK Peter Henderson University of Southampton, Southampton, UK Chris Rostron ICL, Manchester, UK 

Implementation of metrics in development of highly-safety critical SWKenneth Kvinnesland Navia Aviation , Oslo Norway 

Defect Prevention Techniques for High Quality and Reduced Cycle Time An ESSI Process Improvement Experiment (PIE), Abraham Peled, Leeba Salzman, Abraham Danon, Paul Rogoway Motorola Communications Israel Ltd. Tel Aviv, Israel 

Measuring the Success of Software Process Improvement: The Dimensions, Pekka Abrahamsson University of Oulu, Finland Pekka.Abrahamsson@oulu.fi 

Now you see it ... Now you don’t , Tim Hind AXA Sun Life Services, Bristol, UK 

PRACTICAL MEASUREMENTS FOR REENGINEERING THE SOFTWARE TESTING PROCESS, Stelios PANTELOPOULOS, SINGULAR S.A. e-mail: spantel@singular.gr Yannis PANOPOULOS, SINGULAR S.A. e-mail: ipanop@singular.gr 

Enhancing the Measurement of Process Maturity and SPI effectiveness, John Elliott, SEC, DERA UK 

Quality Metrics and the Kano Model, Tor Stålhane SINTEF Telecom and Informatics, Trondheim, Norway 

SoPCoM - Model for Evaluation of the Software Processes Complexity, Romana Vajde Horvat, Ivan Rozman, Vesna Lesnik University of Maribor, Faculty of Electrical Engineering and Computer Science Institute of Informatics romana.vajde@ uni-mb.si ; i.rozman@uni-mb.si; vesna.lesnik@uni-mb.si 

PROBE: Development of a European Benchmark on IT Acquisition Processes, Yingxu Wang Dept. of Electrical and Computer Engineering University of Calgary IVF Centre for Software Engineering Yingxu.Wang@acm.org 


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Editors
ISCN LTD, ISCN GesmbH, Schieszstattgasse 4/24, 8010 Graz, and Coordination Office, Florence House, 1 Florence Villas, Bray, Ireland, office@iscn.at, office@iscn.com, office@iscn.ie, Editing Done: 19.7.2002