Company Context



Sodalia is a medium size company (200 technical staff) located in Trento (north of Italy), developing advanced software for the management of telecommunication services and networks.

It was established in 1992, as a joint venture between TELECOM Italia and Bell Atlantic Corporation, and started operations in 1993.

From its foundation, among the main company's mission statement, the objective of improving the quality level of products occupied a relevant position. In order to reach this objective, Sodalia decided to steer its effort both to improve the maturity level, according to the SEI Capability Maturity Model, and to obtain the ISO 9001 certification.

The company was assessed at Level 2 of the Capability Maturity Model in December '95, in May '96 received the ISO 9001 certification, and finally, in September '97, has been assessed at Level 3 of the SEI-CMM.

Company Context
Introduction
 Improvement Steps